Shipments and returns

How much is shipping within Australia?

Australia wide orders less than $100 total, shipping costs $7.95.

Australia wide orders over $100 and less than $350 costs $5.00

Australia wide orders over $350 are shipped free of charge.

How much is shipping to anywhere outside Australia?

We ship to most international destinations. International orders shipping cost is $25.00. You may be liable for customs/taxes/duties from your country.

When will your order ship?

Packages are generally dispatched within 2 to 3 business days. During peak periods, such as Christmas or other gift giving times, there may be delays – please allow an extra 3 days for processing and an extra week for delivery so you are not disappointed. Boxes are amply sized and your items are well-protected.

Please note orders cannot be collected from Ikonink Warehouse.

Orders cannot be shipped to a PO Box. You must give a street address for delivery – it is best to use an address where someone will be present during business hours. Carriers will not leave a package unsigned for. If no-one is available, the driver will leave a card and you will need to pick up your package from the post office indicated on the card.

How can you track your order?

Australia locations:

Orders are shipped via TNT or Australia Post with tracking and/or drop-off with signature required. You will be provided with a link to track your package online. (HOW?) The link to track your orders is here.

Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

International:

You will be provided a tracking number and link. 

How long will your order take to get to you?

This will depend on your shipping address distance from Sydney and if your shipping location is in the city or the country.

AUSTRALIA

Eastern states of Australia: NSW, QLD:

City: Usually your package will arrive the day after shipping but could take up to 3 days.

Country: Allow up to 7 days.

Western and Southern States including: WA, SA, NT, TAS:

City: Up to 8 days.

Country: Up to 14 days.

INTERNATIONAL

Allow up to 45 days for your parcel to arrive.

RETURNS

We understand that you can’t touch and feel the products on the ikonink website so if you purchase a product from us, you can return it if it is still in its wrapping and is perfectly unused in its original packaging within 30 days of  shipping date.  Please contact us before returning anything that is not in this state.

You are responsible for the costs of returning the goods and we cannot be responsible for goods lost in transit so we suggest you take out insurance and receipted delivery.

You should send your unused item in its original packaging with a copy of the invoice or order to:

Ikonink , Unit 10, 95 Burrows Rd, Alexandria NSW 2015, Australia.

Please note items for exchange or return must be returned by courier or post. Due to safety concerns we cannot accept deliveries in person.

If you received free shipping, there may be a deduction for shipping costs from the refund. We will exchange within 30 days free of charge.

Products purchased in bulk or with discounts from RRP may not be returned without prior authorisation.

In the event your item is faulty, this is considered to be a warranty return and will be exchanged and a replacement shipped to you free of charge. Please contact us to explain the problem before sending anything back.

If you believe the wrong item has been shipped to you, please contact us before sending the item back to us.