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Delivery & Returns

Within Australia:

We offer flat rate shipping of $9.95. Our orders are shipped via Australia Post with tracking and/or drop-off with signature required.  You will be provided with a link to track your package online after dispatch. 

International shipping:

We ship to most international destinations at a flat rate of $25.00.  This rate is not inclusive of fees such as customs/taxes/duties that may be incurred within your country.

Shipping to PO Boxes:

Orders cannot be shipped to a PO Box. You must give a street address for delivery – it is best to use an address where someone will be present during business hours.  Carriers will not leave a package unsigned for.  If no-one is available, the driver will leave a card and you will need to pick up your package from the post office as indicated.

Shipping Timeframe:

All orders are packed at our warehouse in Sydney, and are generally dispatched within 2 to 3 business days.  Once shipped, your parcel is in the care of our partners and out of our control. The below time indications have been provided by our partners.

NSW, QLD & VIC - Metropolitan:  Between 1 and 3 days after shipping.

NSW, QLD & VIC - Rural:  Please allow up to 7 days

WA, SA, NT, TAS - Metropolitan: Please allow up to 8 days

WA, SA, NT, TAS - Rural: Please allow up to 14 days

International: Please allow up to 45 days

Returns

To make a return of any kind, you must contact Joanna (joanna@ikonink.com.au) 

If you purchase a product from us that you wish to return, you are welcome to do so within 30 days, given the item/s are still unused and in their original packaging. 

Please note you are responsible for the costs of returning the goods, and we cannot be responsible for goods lost in transit - so we suggest you take out insurance and receipted delivery.

In the event your item is faulty, this is considered to be a warranty return and will be exchanged and a replacement shipped to you free of charge.  

If you believe the wrong item has been shipped to you, please contact us before sending the item back to us.

 

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